Terms & Conditions
Welcome to Eponine London. Please read our Terms and Conditions carefully. They are set out below and, in making use of this website, you are agreeing to accept these Terms and Conditions. It is your responsibility to read and understand them and we cannot accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so. All purchases made by you on this website are non-exchangeable, non-refundable and non-transferable under our Terms and Conditions, except as described below and as provided by your statutory rights. We do not accept any responsibility for any amendments or changes made periodically to the information contained in this website and we reserve the right to alter the Terms and Conditions or the information the website contains at any time. If you have any questions about these Terms and Conditions, please email us at email@example.com.
Eponine London respects the privacy rights of its online customers and recognises the importance of protecting the information they provide. It is our policy to collect, store and use the information with which you provide us with the great care. We make our best efforts to ensure that it remains confidential within Eponine London, except as described below.
HOW WE USE YOUR INFORMATION
The information we request from you is used to process your order and sometimes for in-house profiling and marketing purposes. We require all information to be accurate and correct. Any billing information and address details given must match those of where your card is registered in order to enable settlement of any payment. Any incorrect information given may delay the dispatch of your order. We will not pass your information to any third party outside Eponine London, except where required to do so as a part of the sale and delivery process. It may be necessary to pass some of your information on to third party service providers such as dispatch and delivery companies. By visiting the eponinelondon.com website, you are accepting and consenting to the practices described in these Terms and Conditions.
WEBSITE AND GOODS
Special care has been taken to ensure that the colour of all products on our website matches the real product colour as closely as possible. However, since different computer resolutions may indicate slight variation in sharpness and clarity of the colours, we are unable to guarantee the exact product colour as seen on your screen. We endeavour to ensure that information on eponinelondon.com is accurate at all times and will try to resolve any information errors on the website as soon as reasonably possible. If you believe that any error on the website has affected your purchase, please contact us at firstname.lastname@example.org. We must stress, however, that willingness to receive feedback from you in relation to any purchase does not suggest or admit any liability on the part of Eponine London.
BE AWARE THAT:
• the colours shown on our website will vary depending on a range of factors including your computer screen and display settings • sizes and measurements are an approximate guide • all goods are subject to availability, which means we may not be able to supply your order until we have checked our stocks • delivery timings are estimates only and, whilst we endeavour to get your order to you as soon as possible, please allow the maximum time as set out in our delivery section • goods and promotions which are offered on our website may not always be available although we update these periodically. It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times. Eponinelondon.com and its Terms and Conditions are governed by UK law and your agreement to them is an agreement under UK law.
SHIPPING AND DELIVERY
Customers shopping in mainland UK are required to pay UK VAT at the current rate. Customers shopping from Rest of World (ROW) locations including the Channel Islands may be liable for customs duties and taxes. These duties and taxes are established by each local government as a legal requirement and charges are all payable by the customer. Please note that, if you refuse a package on delivery, you will be liable to cover all shipping costs. Orders received over the weekend will be processed on the next working day. In the case of United Kingdom customers, we aim to have your order delivered to you within 72 hours. Please note that we aim to deliver orders to Northern Ireland on the second working day after order dispatch. Delivery to the Channel Islands will be treated as if it were a RoW location. Customers located there may be liable for customs duties and taxes. For RoW customers, we aim to have your order delivered within a week, subject to customs clearance. Customs Duties and Taxes on deliveries in the RoW are payable by the customer. We ship all orders DDU (Delivery Duty Unpaid). Customs duties and taxes will be invoiced to you once the item has cleared customs, either prior to or after delivery depending on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges. Customers in RoW locations who return their orders for a refund to Eponine London are responsible themselves for reclaiming any charges for customs duties and taxes. Eponine London is unable to refund any customs fees or other duties. However, we may provide you with information relevant to request a refund.
RETURNS AND EXCHANGES
Eponine London will consider any request made to return any purchase, which is submitted within seven days of delivery. In the event that a return is agreed, the purchase must be dispatched back within three days of agreement by Eponine London to accept the return or exchange. You will be liable for the shipping costs. Items for return or exchange must be received back in accordance with our Terms and Conditions and the item will be refunded or exchanged for the total item value paid, in accordance with our Terms and Conditions. We reserve the right to change this policy at our sole discretion.
PROCESSING YOUR RETURN
At Eponine London we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, if you are not satisfied, we will offer you a full refund or exchange. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags and labels still attached and in the original packaging. Eponine London reserves the right to refuse a refund or exchange on items returned in a condition we deem unfit for resale. This does not affect your statutory rights. Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to Eponine London in accordance with our Terms and Conditions. Return requests must be initiated within seven days of delivery. Please allow seven working days for your refund to settle on your account. We aim to process any refund within three working days of receipt of your return, allowing a further four days for the refund to settle on your account, and up to seven working days for PayPal payments Customers returning items in accordance with our Terms and Conditions are entitled to a full product refund or exchange. Any refund will exclude shipping costs and for RoW orders, customs duties and taxes (please refer to Customs Duties and Taxes above for more information on these charges). We recommend that you send the order back through an insured service that can be tracked. The invoice must be included in any return package in order for Eponine London to identify your order and allocate your refund or exchange. Refunds can only be given via the original method of payment. If you have received an unwanted gift that has been purchased from Eponine London, we are able to offer an exchange item to the same value as the original purchase, but we will require proof of purchase in order to do this. We are only able to refund gifts via the original payment method in accordance with our usual Terms and Conditions.
CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS
In addition to our returns service, if based in the EU, you are entitled to the right to cancel your order within seven working days of receiving your order. This is under the Consumer Protection (Distance Selling) Regulations, 2000 (DSR’s). Written notice of cancellation of your order must be sent via email to email@example.com . On receipt, we will provide you with delivery details. You will be responsible for returning your order to us. The customer is responsible for any charges. We recommend you send the order back through an insured service that can be tracked. Returned orders which are not delivered back to us are not the responsibility of Eponine London. To cancel your order under the DSR, your order must be returned complete and remain unworn with the tags attached.
Eponine London prides itself on outstanding quality and design and regularly conducts quality checks of stock to verify the good condition of its products. If you suspect that you have received a product with a flaw or fault, please contact us as soon as possible, quoting your order reference number. We will advise how to proceed with the return. If you are returning goods to Eponine London for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.
REGISTRATIONS AND AUTHORISATIONS
We are registered as Eponine Limited. Our registered address is Verdemar House, 230 Park View, Whitley Bay, Tyne & Wear NE26 3QR. We are incorporated in England and Wales. Our registration number is 07294560. All visual content included on the website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of Eponine London or its content suppliers and is protected by United Kingdom and international copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of Eponine London and is protected by United Kingdom and international copyright and database right laws. Eponine London’s trademark is not to be used in association with any product or service that is not produced or developed by Eponine London, or in any manner that is likely to cause confusion among our customers, or to disparage or bring Eponine London into disrepute.