Returns & Exchanges
Garments from our Online Couture and Made-to-Measure ranges are non-returnable as they are personalised to each customer.
Products from our Made-to-Order collections and sample sales can be returned or exchanged.
If you wish to return or exchange an item, please notify our team by email within 30 days of receiving your order. You can contact us as at firstname.lastname@example.org and we will happily arrange a return/exchange for you.
All return shipping costs, import duties and taxes are payable by the customer.
We will endeavour to refund you as soon as we have received and inspected your items, or, at the very latest, within fourteen days.
Please return the goods to us in the same box in which you received them. The items must not have been worn and all garment tags and labels should still be attached. The products must also be in their original packaging.