Returns & Exchanges
Eponine London will consider any request made to return any purchase, which is submitted within seven days of delivery. In the event that a return is agreed, the purchase must be dispatched back within three days of agreement by Eponine London to accept the return or exchange. You will be liable for the shipping costs. Items for return or exchange must be received back in accordance with our Terms and Conditions and the item will be refunded or exchanged for the total item value paid, in accordance with our Terms and Conditions. We reserve the right to change this policy at our sole discretion.
PROCESSING YOUR RETURN
At Eponine London we are committed to ensuring the highest level of service. Whilst we hope that you are delighted with your order, if you are not satisfied, we will offer you a full refund or exchange. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags and labels still attached and in the original packaging. Eponine London reserves the right to refuse a refund or exchange on items returned in a condition we deem unfit for resale. This does not affect your statutory rights. Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to Eponine London in accordance with our Terms and Conditions. Return requests must be initiated within seven days of delivery. Please allow seven working days for your refund to settle on your account. We aim to process any refund within three working days of receipt of your return, allowing a further four days for the refund to settle on your account, and up to seven working days for PayPal payments Customers returning items in accordance with our Terms and Conditions are entitled to a full product refund or exchange. Any refund will exclude shipping costs and for RoW orders, customs duties and taxes (please refer to Customs Duties and Taxes above for more information on these charges). We recommend that you send the order back through our tracked insured service. The invoice must be included in any return package in order for Eponine London to identify your order and allocate your refund or exchange. Refunds can only be given via the original method of payment. If you have received an unwanted gift that has been purchased from Eponine London, we are able to offer an exchange item to the same value as the original purchase, but we will require proof of purchase in order to do this. We are only able to refund gifts via the original payment method in accordance with our usual Terms and Conditions.
CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, 2000
In addition to our returns service, if based in the UK, you are entitled to the right to cancel your order within seven working days of receiving your order. This is under the Consumer Protection (Distance Selling) Regulations, 2000 (DSR’s). Written notice of cancellation of your order must be sent via email to email@example.com. On receipt, we will provide you with delivery details. The customer is responsible for returning any order to us and also for any charges related to the return. We recommend you send the order back through an insured service that can be tracked. Returned orders which are not delivered back to us are not the responsibility of Eponine London. To cancel your order under the DSR, your order must be returned complete and remain unworn with the tags attached.
Eponine London prides itself on outstanding quality and design and regularly conducts quality checks of stock to verify the good condition of its products. If you suspect that you have received a product with a flaw or fault, please contact us as soon as possible, quoting your order reference number. We will advise how to proceed with the return. If you are returning goods to Eponine London for repair or replacement, then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.