COUTURE TERMS AND CONDITIONS
COUTURE SERVICE AND WEBSITE PURCHASES – TERMS AND CONDITIONS OF SALE
These are the terms and conditions on which we, Eponine Limited (company number 07294560), supply services and products to you through our couture service (which includes our bridal couture service) (our "Service") or couture products (which includes our bridal couture products) to you via our website www.eponinelondon.com (our "Site"), as the case may be.
Please read these terms and conditions carefully before ordering as these terms and conditions will apply to any orders you place.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
INFORMATION ABOUT US
Our Service and our Site are operated by Eponine Limited ("we", "our" or "us"). We are registered in England and Wales under company number 07294560 at 33a Adam and Eve Mews, Kensington, London, W8 6UG. You can contact us using the contact information on our Site. Our value added tax number is GB254247703.
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and that you are legally capable of entering into binding contracts.
Products ordered through our Service
Our Service involves the production of bespoke made-to-measure goods which are made in line with your specifications (the "Goods"). The Service begins with a consultation with you at our studio and this consultation will include us taking your measurements. The Goods will then be produced. Additional consultations involving fittings and subsequent alterations may be necessary to finalise the Goods.
In contrast to the above, for overseas clients or those unable to visit our studio, the Goods will be made to standard United Kingdom sizing in line with measurements you provide to us. You are responsible for the accuracy of measurements you provide to us.
If you place an enquiry in respect of our Service, we will provide you with a price and request payment in full upfront prior to commencing provision of the Service and production of the Goods in the form of an invoice. Making payment constitutes you placing an order with us. Once payment is received, your contract with us is formed and we will then commence provision of the Service and production of the Goods. Your contract with us will be on the basis of these terms and conditions.
Products ordered through our Site
Couture products ordered through our Site will be bespoke goods which are made in line with your order, to standard United Kingdom sizing and personalised with your initials (the "Goods").
Payment is required in full upfront prior to commencing production of the Goods. Making payment constitutes you placing an order with us. Once payment is received, your contract with us is formed and we will then commence production of the Goods. Your contract with us will be on the basis of these terms and conditions.
Payments, for orders placed via our Site, are made directly to us, although we may use a third party processor to process the payment of your order online.
Should we be required to enforce the provisions of these terms and conditions against you to recover any amount then you shall indemnify us against all costs and expenses (including professional and legal costs and expenses on a full indemnity basis) suffered or incurred by us arising out of or in connection with us enforcing the provisions of these terms and conditions.
PRODUCTION AND DELIVERY
Any production and delivery times provided are estimates only and are not guaranteed. This means that you will not be entitled to cancel your order or claim compensation if your order is not produced or delivered on time.
Where the Goods are not to be collected by you and are to be delivered by us, the costs of delivery will be included in the price provided to you. Please note your responsibility for any tax and customs charges.
PRODUCTS DISPLAYED ON OUR SITE
Any images of our products contained on our Site are for illustrative purposes only. Although we try our hardest to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colours of the products. Your products may differ slightly from those images. In addition, sizes and measurements quoted on our Site are an approximate guide only.
NO CANCELLATION RIGHTS
Products ordered through our Service
As the Goods are bespoke made-to-measure goods which are made in line with your specifications, and because we make the Goods to your specific requirements, you will not be able to cancel an order once production of the Goods has commenced. Accordingly, all Goods are non-returnable and non-refundable.
Products ordered through our Site
As the Goods are bespoke personalised goods you will not be able to cancel an order once production of the Goods has commenced. Accordingly, all Goods are non-returnable and non-refundable.
REJECTING PRODUCTS ORDERED THROUGH OUR SITE WHERE PRODUCTS ARE FAULTY OR NOT AS DESCRIBED
You may reject your products if they are faulty or not as described. In such circumstances, you must return them to us at our cost by posting them back to us at 33a Adam & Eve Mews, London, W8 6UG or by allowing us to arrange the return. Please email us at firstname.lastname@example.org to arrange return or contact us as directed in the return information we send you with your products.
Unless you elect for an exchange, we will refund you the price you paid for the products including delivery costs. The maximum refund for delivery costs will be the costs of delivery by the least expensive method we offer. For example, if we offer delivery of products within one time period at one cost but you choose to have the products delivered within a shorter time period at a higher cost, then we will only refund you what you would have paid for the cheaper delivery option. We will make any refund due to you as soon as possible. In any event, your refund will be made within 14 days of you telling us that you are rejecting the products.
CANCELLATION BY US IN RESPECT OF PRODUCTS ORDERED THROUGH OUR SITE
In the unfortunate circumstance that we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation
You will not be charged for any orders we cancel.
METHOD OF REFUND
Typically you will be refunded using the same method originally used by you to pay for your purchase.
If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms and conditions or negligence, up to the amount of the purchase price you paid for the order applicable to your claim (this being the cap of our liability to you in respect of any losses arising under or in connection with your order and contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise).
However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.
We only supply products for private use. You agree not to use the Goods for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any liability which cannot legally be limited or excluded.
WRITTEN COMMUNICATION WHEN USING OUR SITE
When using our Site, you accept that communication with us will be mainly electronic. We will contact you by email. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We will only use your personal information as set out in our privacy notice on our website: www.https://eponinelondon.com/policies/privacy-policy.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, pandemic, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government; or
- non-performance by suppliers or subcontractors.
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we or do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
VARIATION OF THESE TERMS AND CONDITIONS
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
THIRD PARTY RIGHTS
No one other than a party to these terms and conditions shall have any right to enforce any of these terms and conditions.
LAW AND JURISDICTION
Any dispute or claim arising out of or in connection with your order and resulting contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. Any dispute or claim arising out of or in connection with such contract or its formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.