Refund policy
EXCERCISING YOUR RIGHT TO CHANGE YOUR MIND – CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights are under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations"). If these rights apply in respect of your products and you wish to exercise them, you have 30 days after the day you receive the products to notify us. To do so, you can use the model cancellation form at Schedule 3 of the Regulations: https://www.legislation.gov.uk/uksi/2013/3134/made.
In such circumstances, you must return them to us at your cost (including any import duties, customs charges and taxes) by contacting our team as directed in the return information we send you with your products so we can arrange the return for you. You must send them off within 14 days of your notification to us. Please include our invoice so we can identify your order on receipt. If we suffer any costs in respect of you returning products to us (including any import duties, customs charges and taxes), you must pay us an appropriate amount.
We will refund you the price you paid for the products excluding delivery costs and, where we have arranged the return, our costs incurred in doing so (including any import duties, customs charges and taxes). We will make any refund due to you as soon as possible. In any event, your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us.
If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products on resale, if this has been caused by you handling them in a way which would not be permitted in a shop. For example, the products must not have been worn, all garment tags and labels should still be attached and the products must be in the original packaging. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
OUR GOODWILL GUARANTEE
In addition to your rights under the Regulations, we offer a goodwill guarantee by considering any return and/or exchange request which is submitted within 30 days of delivery. In the event that such a return and/or exchange is agreed, you must return them to us at 33a Adam & Eve Mews, London, U.K, W8 6UG at your cost (including any import duties, customs charges and taxes) by contacting our team as directed in the return information we send you with your products so we can arrange the return for you. You must send them off within 14 days of your notification to us. Please include our invoice so we can identify your order on receipt. If we suffer any costs in respect of you returning products to us (including any import duties, customs charges and taxes), you must pay us an appropriate amount.
Where the products are being returned without an exchange, we will refund you the price you paid for the products excluding delivery costs and, where we have arranged the return, our costs incurred in doing so (including any import duties, customs charges and taxes). We will make any refund due to you as soon as possible.
This goodwill guarantee is subject to you returning the products to us ready for resale, unworn and in the same condition they were in when we sent them to you, with all garment tags and labels being attached and in the original packaging.
We reserve the right to remove or change this goodwill guarantee at any time at our sole discretion.
REJECTING PRODUCTS WHERE PRODUCTS ARE FAULTY OR NOT AS DESCRIBED
You may reject your products if they are faulty or not as described. In such circumstances, you must return them to us at our cost by posting them back to us at 33a Adam & Eve Mews, London, W8 6UG, or by allowing us to arrange the return. Please email us at info@eponinelondon.com to arrange return or contact us as directed in the return information we send you with your products. Please include our invoice so we can identify your order on receipt.
Unless you elect for an exchange, we will refund you the price you paid for the products including delivery costs. The maximum refund for delivery costs will be the costs of delivery by the least expensive method we offer. For example, if we offer delivery of products within one time period at one cost but you choose to have the products delivered within a shorter time period at a higher cost, then we will only refund you what you would have paid for the cheaper delivery option. We will make any refund due to you as soon as possible. In any event, your refund will be made within 14 days of you telling us that you are rejecting the products.
CANCELLATION BY US
In the unfortunate circumstance that we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
METHOD OF REFUND
Typically you will be refunded using the same method originally used by you to pay for your purchase.